Shipping

We ship every online order via UPS Ground, fully insured, at no additional cost to you. A signature can be required on delivery, or waived, based on your preference. Just let us know at checkout or by contacting us directly after you place your order.

Need it faster? We are happy to upgrade your shipment to UPS 2nd Day Air or UPS Next Day Air for the cost of the additional service. Reach out to us before or right after placing your order and we will quote the upgrade.

Shipping to a P.O. Box? No problem. We will use USPS for those addresses, also fully insured.

Orders typically ship within 2 business days from our Philadelphia store. Custom pieces, repairs, and special orders follow their own timeline, which we will confirm with you directly.

Returns and Refunds

We want you to love what you purchase from us. If something is not right, please reach out within 7 days of receiving your order to begin a return.

A few things to know:

  • Returns must be initiated within 7 days of delivery. Special arrangements outside this window can be made, but only in writing and confirmed by us in advance.
  • Items must be returned in their original, unworn condition, with all original packaging and documentation (appraisals, certificates, gift boxes, etc.).
  • Shipping for returns is the customer’s responsibility, and we strongly recommend insuring the package for its full value.
  • Refunds are issued to the original payment method once the item has been received and inspected. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.

Custom Work

All custom pieces are designed and made specifically for you, so they are final sale. There are no returns or exchanges on custom work.

That said, we stand behind every piece we make. If something about your custom piece is not quite right, we will always work with you, at our cost, to modify or adjust it until it is. Just contact us and we will take care of it.

Engagement Rings and Sized Items

Sizing services on a returned ring may affect its resale condition. If a ring has been resized after delivery, please contact us before initiating a return so we can discuss the best path forward.

Questions?

Call us at 215-925-2718 or email info@hmerrill.com. We are a small family business, and a real person will get back to you.