Privacy Policy

Last updated: May 20, 2026

Harry Merrill & Son (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit www.hmerrill.com or interact with us, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, phone number, and shipping or billing address when you place an order, create an account, or contact us.
  • Payment information, which is processed by our payment provider. We do not store full card numbers on our servers.
  • Communication preferences, including newsletter sign-ups.
  • Any information you share with us in messages, custom design inquiries, or appraisal requests.

We also automatically collect certain information when you visit our website, including:

  • IP address, browser type, device information, and pages visited.
  • Cookies and similar technologies (see “Cookies” below).

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and customer service.
  • Communicate with you about your orders, custom work, repairs, and inquiries.
  • Send marketing emails and newsletters (only if you have opted in). You can unsubscribe anytime.
  • Improve our website and offerings.
  • Comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We share information only with:

  • Service providers who help us operate our business (payment processors, shipping carriers, email platforms, web hosts). These providers are bound by confidentiality.
  • Law enforcement or other parties when required by law.

Cookies

Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, and understand how visitors use the site. We also use tracking pixels from third-party services (such as Facebook) for advertising and analytics. You can disable cookies in your browser settings, but some parts of the site may not work properly.

Your Rights

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, or to opt out of certain uses. To make a request, contact us at [EMAIL].

Children

Our website is not directed to children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a new “Last updated” date.

Contact Us

Questions about this Privacy Policy? Contact us at:

Harry Merrill & Son

124 S. 8th Street, Philadelphia, PA 19107

info@hmerrill.com

215-925-2718