We appreciate your feedback on the following sites:
Hi Robert and Iris,
I just wanted to drop a line and let you know that Dave asked me to marry him and presented the most fabulous ring on Christmas day! I said YES...of course!
The ring turned out absolutely perfectly! It's exactly what I had in my head the first day we came to your store! We knew from the second that we walked in, that you were the ones who would make my ring. We loved the fact that there was no pressure, and the fact that you were/are so accommodating to our needs/wants.
We will certainly be back to get our wedding bands, once we decide to set a date and go on to the next chapter...as of right now, we are just enjoying being engaged.
We both look forward to working with you again, in the very near future!
Thanks again for everything and for the ring that I will wear for the rest of my life!
Amanda and David O.
We received the package yesterday. I presented it to her and needless to say she shed some tears. It is a beautiful piece.
Thank you so much!
Robert you are THE BEST!!!!! I will be a repeat customer, and will tell everyone about the great thing you have done for me.
"Customers can go anywhere . . . They return where they are appreciated"
Few companies can say they live up mottos but you guys sure can!!
Thanks again sssoooo much!
Purchasing from across the country has been an incredibly positive experience. I feel as if we know one another just as it would be if I was local to the area and stopped in regularly. In spite of my being so far from Philadelphia and actually never having set foot in your store, my transactions with you over the years have been extremely positive experiences. Your thorough follow-up and concern for my being happy with an item is of the level of customer care we rarely see anymore. It is refreshing to know that there are still people out there that appreciate their customers!
Dear Robert, Iris and Stan:
You guys are the Best! Debbie's bracelet, and of course her eternity ring, were huge hits. But, Deidre's pink sapphire graduation ring brought us tears of joy.
It is always worth the extra effort to get down to Harry Merrills. We get exactly what we want, executed at a level of quality not seen in normal "jewelry" stores. You're Artists!
According to the manufacturer's website, the smallest size of the ring I could ordered is an 8. Rob Schwartz said no problem; he called them & ordered a size 7.5. The wedding date loomed near; Rob fielded my anxious calls with unfailing courtesy, put in a rush order & mailed it overnight express, at no additional charge. This is old-fashioned customer service with a vengeance. I would recommend Harry Merrill & Son, Inc. without qualification for customer service and business accountability.
Got the ring today, I absolutely love it!
Again, you guys are fantastic. I love how personable the company is. The ring is wonderful, he will definitely love it.
Thanks again for such great work.
We absolutely love our black titanium rings. Service was excellent. Everything went well all the way to Finland!
Thank you Robert!
Minna & Ari
Hats off to your production team I think the money roll cufflinks look awesome - I truly was memorized by the detail and quality you were able to put in this piece - "Its timeless"
Great Job! Its one of my favorites yet - I think it may be one of my best sellers.
Thanks again, I appreciate your diligence throughout this project.
Have a great weekend!!!!!!!
Looked at the ring for the first time last night, and it is excellent. I'm more than happy with the way it came out. :)
Bristol, United Kingdom
I was extremely pleased with my experience with Harry Merrill & Son. We ordered a Simon G engagement setting from the website, and the ring is beautiful. I received exceptional personal attention and service throughout the entire process. I especially appreciated this as an online and out of state customer. I will definitely use Harry Merrill in the future and I highly recommend them to anyone.
I received the ring! It looks INCREDIBLE!
Thanks so much.
I just wanted to say a HUGE “Thank You” to you and your team. The ring looks amazing and my new fiancé LOVES it. She has been showing off to everyone!! Buying from you guys was a wonderful experience. I plan on coming back to you guys to get the matching wedding band before we get married.
I will recommend you to everyone I know. I spoke with half a dozen jewelers and you guys were heads and shoulders above the rest.
The green gems specially mounted on the inside of the ring made it that much more special. When others told me it couldn’t be done, you said “no problem” and then delivered the final product exactly as I dreamed it would be. We can’t stop staring at it.
Thank you so much and keep up the good work,
Tiffany and I got engaged this past weekend, and I just wanted to say thank you for the help with the ring—she loves it. Planning a wedding for next summer in Philly.
You made the whole process very enjoyable and easy.
So of course we will need a wedding band to match…..
I know these are pretty small compared to your core
business, but I appreciate the time and care your
company provides to even the smallest customers! Will
be remembered in the future!
I can't thank you enough for being so AWSOME!!!! Your customer service and staff are outstanding!!! The atmosphere in your store was friendly and fun I felt no pressure and frankly that made me spend more money. Arin loved the necklace, it will be hard to top. But now that I have the gem that is Harry Merrill & Son in my corner I know that for her birthday or Christmas I will be able to outdo myself.
My husband and I stopped in back in the winter and had the greatest time picking out a 30th anniversary engagement and wedding ring! Iris was a sweetheart and so was everybody else.I got the ring I always wanted and we will definitely be going back! Thank you everybody at Harry Merrill and Son!!
Thank you so kindly. That was very nice of you. No wonder my friend recommended that I buy the bracelet from you. It is a gift for my husband! I'm saving you as my favorite. You are welcome to mail me anything.
We have purchased several pieces from Harry Merrill's. They treat you like family and they really care about their customers. We love doing business with them!
Hi! I just wanted to say that I love my ring that I bought from you and I get so many compliments on it. I also love my new watch too! Thank you again, I am telling all my friends and thanks for being so nice to deal with!
Thank you, Robert. Your professionalism in this matter has secured a future customer!
Thank you so much for all of your help. You've been very knowledgeable and professional. I think this will be the first of many purchases from your company.
Thank you again for your kindness. It is very much appreciated!
P.S. I will be buying more!
Greetings to our new friends at Harry Merrill! I received the most awesome (and I mean that in the true sense of the word) ring that I could have ever imagined! I have since fallen in love with this ring anew each day I put it on. It is truly an exquisite work of art. I can't begin to convey how very, very fortunate we feel to have found you on the Internet! I had searched for what felt like an eternity for "the ring" and came unbelievably close to settling for "a ring". I am so glad I didn't give up. Each one of you that we worked with made this an extremely pleasant (downright happy, really) experience for us. He was slightly skeptical that I could find "the ring" on the Internet and be so sure without ever actually laying eyes on the ring in person but I somehow knew this was it. Once I sent the e-mail to you requesting more information and received such an immediate and professional response, from Robert, any reservations I may have had were forgotten. After talking to Iris and Stanley, my fiance was quickly converted to believing this really could happen all through e-mails and phone calls! Thank you from the very bottom of my heart for making this happen. I know this is what you do for a living but it's not routine to provide such wonderful customer service and such an amazing end result in your product. The one comment I've heard over and over when people see my ring is I have never seen any other ring like it. People have e-mailed me after seeing it to comment on it again and stopped me in the halls at work to have another look at "it". Not a day has gone by since he placed it on my finger that I haven't heard "beautiful ring" from somebody but more importantly that I've felt anything other than pure unadulterated joy when I glance down at my beautiful-one-of-a-kind ring! One of my friends summed it up best when she said, it's the most beautiful ring I've ever seen! We couldn't agree more. I'm proud to wear it and my fiancé is proud to have given it to me. Thank you Robert, Iris and Stanley. You now have two friends in Washington State!
Stan, Iris & Robert:
We got the ring yesterday afternoon. Tracy and I and everybody who has seen the ring think it's the most beautiful ring ever. I want to thank you and your family for your expertise and courteous help through the process of choosing and customizing our Engagement ring. You made it easy and pleasurable for us every step of the way. Now we have the most extraordinary ring. And as if that wasn't enough...it was affordable. Thank you again and again.
Rich and Tracy
I'm engaged!!! I can't thank you enough for all your help. She loved the ring. Everyone she showed it to said that it was breathtaking. Her ring is the talk of her neighborhood.
Of course I told them where I purchased it...
Thanks again for all your help and I'll be seeing you in the near future for the wedding bands.
P.S. The ring fit perfectly...
Just a note to let you know that the ring arrived this morning! I can't be more pleased with it! It is just perfect!! Robert you did such a nice job helping me. I appreciate your efforts to get it here before it was due! Everything is in place and this ring was the last piece of the puzzle. Our anniversary is next week and my husband is none the wiser! I couldn't have done it without you Robert! thanks so much!
Wow, Wow, Wow! My ring is awesome. After fifteen years of searching, I finally found a jeweler who "gets it." I am enjoying my first evening with my ring on my finger and I can't stop looking at it. I'm telling all my friends about you.
UPS just delivered the two Jules Jurgensen watches, they are indeed just as your photo showed them to be, thank you, thank you, thank you, I love this style watch, and Jules does it best. I have emailed your link to a few of my friends that have commented on how great my watch looks. I got your card before the watches arrived, and another one of your cards was in the box this evening. Its companies like your that make online shopping a pleasure.
Thank you very much,
I want to thank you all for your help in purchasing a Diamond Estate Wedding ring last month. You are the nicest family and you all made our decision and purchase a refreshing and wonderful experience (especially appreciated after 2 days of shopping all the stores in your area). I would definitely recommend your store to anyone in the market for jewelry. Joy has received nothing but compliments on the ring.