Harry Merrill & Son seeks out and offers only the finest quality products. We personally guarantee every item we sell. Items can be returned or exchanged within 7 days of the purchase. Returns are executed in the purchaser's choice of a refund or a credit. We work with our customers and try to accommodate each individual and individual situation. All returns incur a 2% handling charge (2% of the total amount). You must call our toll free number, 800-220-3221, before shipping anything to Harry Merrill & Son, Inc. so we can verify the return. Sorry, there are no returns or exchanges for custom orders.